FAQ

What is your cancellation policy?

We require at least 24 hours notice in the event that you need to cancel or reschedule your appointment. A full refund will be issued for a cancelled appointment in the same method that was used to pay for the appointment. If the appointment is rescheduled with at least 24 hours notice, the payment will transfer to the new appointment. If an appointment is missed, cancelled or changed without 24 hours notice, the payment is not eligible for a refund, and cannot be transferred to any future appointments.

What happens if I am late to my treatment?

A late arrival will shorten your appointment time and cannot be made up by running into the next client’s scheduled appointment. We allow a 20 minute grace period.* After 20 minutes, the appointment is considered missed and you will forfeit payment.

*We only allow a 10 minute grace period for a Facial Tune Up

I’ve never been to Studio Britta before. Which treatment should I book?

If you are booking a session with Britta or an acupuncture session, we require you to book an Initial Visit so we have extra time to go through your intake form.

We have full treatment descriptions under the offerings tab at the top of the page. If you are still unsure about which treatment is right for you, please feel free to call the studio at 646-476-5089 or email hello@studiobritta.com and we would be happy to point you in the right direction.

How do I prepare for my treatment?

At the time of booking your first treatment, an intake form will be emailed to you. We require these to be filled out prior to your appointment. If you do not fill out the intake form at home, please arrive 15 minutes early to fill out the for in your studio.

Do I need to leave a tip?

No, we are gratuity free!

What is your return policy on products?

All sales are final.

How do you become a holistic esthetician?

There are no additional courses that certify you to be a holistic esthetician.

Is Gua Sha safe for pregnancy?

What is the difference between the level 1, 2 and 3 treatments?

Do you have a location in L.A.?